VIEW National Operations & Member Support Officer

• Help young Australians to improve their long-term educational outcomes
• Based in Sydney National Office, NSW
• Permanent full-time position

The Smith Family is a national children’s education charity that works with children and young people to overcome educational inequality caused by poverty – so they can thrive now and into their futures.

VIEW (Voice, Interests and Education of Women) is a national women’s organisation and support network bringing together women to enjoy social activities, develop skills, make connections and participate in networking events, while also supporting and advocating for the education of young Australians experiencing disadvantage. VIEW members exclusively support the children’s education charity, The Smith Family. Connected by this common purpose, women across Australia join VIEW to:

• Build strong communities by making lasting friendships, sharing ideas and knowledge and enjoying social activities
• Learn and develop new skills, while giving back to their communities, and
• Advocate for and support the educational outcomes of young Australians experiencing poverty

About the role

We are seeking a VIEW National Operations & Member Support Officer to join a dynamic VIEW National Office Team. Reporting to the National Manager VIEW and working alongside dedicated, energised, and passionate team members, and volunteers to support the 13,000 VIEW members throughout Australia, you will:

• Support VIEW National Leadership Team, Zone Councillors and Club Committees, prepare and distribute agendas and minutes of meetings
• Perform analysis of key VIEW metrics and produce in-depth data – PowerBI (membership, financials, students sponsored)
• Support the creation of VIEW Matters Magazine - (story provision, sourcing photos from clubs), proofreading and distribution list for mailing (twice annually)
• Update and manage content of VIEW Website –in a timely manner, support volunteers (Website Working Group), liaise with TSF Website Team as needed. (ongoing)
• Monitor VIEW correspondence including post with cheques and VIEW mailbox – review, distribute or forward VIEW Club emails as required.  Includes receiving payments, new member applications, queries, etc.
• Create documents and prepare (run sheets, regulatory and promotional booklets, powerpoint presentations, etc) and promotional flyers as needed for VIEW

About you

As well as passion for community, you will bring the following:

• Certificate IV in Business Administration or equivalent professional experience
• Three years of proven high-level experience in office administration procedures and skills
• Database management experience
• Ability to adapt and be an “all rounder” – wide variety of tasks and skills required
• Ability to work independently and collaboratively, take the initiative and self manage  
• Time management and multi-tasking essential, prioritising competing deadlines

Our benefits

Employees are at the centre of The Smith Family’s values and operations. By joining our team, you can expect to:

• Find balance; with flexible work options and opportunities to purchase additional annual leave
• Maximise your take home pay; with salary packaging, as well as opportunities to save with discounts at retailers across the country
• Fulfill your potential, with excellent career opportunities, a suite of development programs and a dedicated learning and development platform
• Feel you belong; with inclusive leave options, including paid parental, cultural and gender affirmation leave
• Thrive; with support for you and your family’s mental and physical health including a complete care and safety platform, unlimited Employee Assistance and access to a huge range of fitness facilities with Fitness Passport

About us

The Smith Family is a national children’s education charity with a vision of a world where every child has the opportunity to change their future, no matter their circumstances. We believe that education is one of the most powerful change agents, and we work with young Australians to overcome educational inequality caused by poverty – so they can thrive now and into their futures.

If you are passionate about what you do, committed to make a difference and this sounds like your next role, please click apply, we’d love to hear from you. You may view the position description here.

Closing date: 30 January 2026

Due to the nature of this role, the successful candidate must be prepared to undertake a National Police Check and a Working with Children’s Check. We are an equal opportunity employer and are committed to principles of cultural diversity. Applications from people of Aboriginal and Torres Strait Islander descent are encouraged.