Data Specialist, Learning for Life Customer Support & Administration

• Use data and problem-solving to support meaningful outcomes for children and families
• Flexible work arrangements to give you more balance, including hybrid working
• Permanent full-time position, flexible location

The Smith Family is a national children’s education charity that works with children and young people to overcome educational inequality caused by poverty – so they can thrive now and into their futures.

We are seeking a highly organised and analytical Data Specialist to join our Learning for Life Customer Support and Administration team. This newly created role will play a critical part in working with complex data, undertaking analysis, reporting and set up of activity undertaken by the team, as well as completing complex data entry.

If you enjoy working with complex data, creating reporting, and ensuring accuracy, this is an opportunity to apply your skills to meaningful work that makes a real difference.

About the role

As the Data Specialist, you will support the delivery of Learning for Life scholarships and programs through the management, analysis and maintenance of operational data. You will work across multiple systems to ensure information is accurate, reliable and fit for purpose, while identifying trends, anomalies and opportunities for improvement.

Working as part of the national Learning for Life Customer Support and Administration team, you will:

• Analyse operational data to identify trends, risks, anomalies and service delivery issues
• Validate, reconcile and maintain data integrity across multiple systems
• Manage data imports, exports and system processing activities
• Monitor service level agreements and support reporting requirements
• Undertake complex data entry and record maintenance activities
• Identify opportunities to improve processes, reporting and data quality
• Support special projects and contribute to continuous improvement initiatives

About you

To be successful in this role, you will be able to demonstrate:

• Experience managing, analysing and interpreting complex datasets to identify trends, anomalies, risks or opportunities, and using findings to support operational outcomes and decision-making
• Experience maintaining data integrity through validation, cleansing, reconciliation and quality assurance activities across multiple systems
• Strong technical capability using databases, CRMs and information systems to manage, process and maintain information, including working across multiple systems and technologies

You will also bring:

• Strong attention to detail and a commitment to accuracy
• Well-developed analytical and problem-solving skills
• Confidence working with large volumes of data and competing priorities
• Strong digital literacy and the ability to quickly learn new systems
• A collaborative approach and commitment to delivering high-quality outcomes

Our benefits

Employees are at the centre of The Smith Family’s values and operations. By joining our team, you can expect to:

• Find balance; with flexible work options and opportunities to purchase additional annual leave
• Maximise your take home pay; with salary packaging, as well as opportunities to save with discounts at retailers across the country
• Fulfill your potential, with excellent career opportunities, a suite of development programs and a dedicated learning and development platform
• Feel you belong; with inclusive leave options, including paid parental, cultural and gender affirmation leave
• Thrive; with support for you and your family’s mental and physical health including a complete care and safety platform, unlimited Employee Assistance and access to a huge range of fitness facilities with Fitness Passport.  

If you are passionate about what you do, committed to make a difference and this sounds like your next role, please click apply, we’d love to hear from you.

Please submit your resume and a cover letter addressing the following selection criteria:

1. Demonstrated experience managing, analysing and interpreting complex datasets to identify trends, anomalies, risks or opportunities, and using findings to support operational outcomes and decision-making
2. Demonstrated experience maintaining data integrity through validation, cleansing, reconciliation and quality assurance activities across multiple systems
3. Demonstrated experience using databases, CRM platforms or other business systems to manage, process and maintain information, including working across multiple systems and technologies.

You may view the position description here.

Closing date: 11/09/2026

Due to the nature of this role, the successful candidate must be prepared to undertake a National Police Check and a Working with Children’s Check prior to commencing work. We are an equal opportunity employer and are committed to principles of cultural diversity. Applications from people of Aboriginal and Torres Strait Islander descent are encouraged.