People Services Analyst

• Help young Australians to improve their long-term educational outcomes
• Parental leave cover until 30 June 2027, based in Sydney, NSW or Melbourne, VIC (other locations considered)
• Flexible work arrangements, 3 or 4 days per week (22.8 – 30 hours, depending on successful candidate)

The Smith Family is a national children’s education charity that works with children and young people to overcome educational inequality caused by poverty – so they can thrive now and into their futures. 

About the role

We are seeking a People Services Analyst to provide the People & Culture team with valuable data insights through the collection and analysis of key metrics, while serving as a subject matter expert in workforce analytics that drives strategic decision-making. Reporting to the Workforce Coordination & People Systems Manager and working alongside dedicated, energised, and passionate team members, you will:

• Collect and analyse People & Culture data from various sources, including HRIS, employee surveys, performance evaluations, and other relevant systems
• Produce People & Culture data and metrics for internal and external use according to the reporting schedule, including WGEA, AON benchmarking and Portable long service leave state authorities
• Provide data-driven insights and recommendations to support strategic decision-making and drive HR initiatives
• Audit and monitor People & Culture data to identify data anomalies, outliers, and data quality issues, and take corrective actions as necessary
• Identify opportunities for process improvement and automation to enhance efficiency and accuracy in P&C data analysis
• Provide assistance to the P&C Team with different projects, as required

About you

As well as passion for community, you will bring the following:

• Relevant tertiary qualification in HR related study and/or commensurate workplace experience in a similar role
• Experience with data manipulation tools such as Excel
• Familiarity with HRIS systems and their data structures, including data extraction and manipulation
• Strong knowledge of HR processes, practices, and relevant legislation
• Proactive problem solver with a solutions-oriented mindset

Our benefits

Employees are at the centre of The Smith Family’s values and operations. By joining our team, you can expect to:

• Find balance; with flexible work options and opportunities to purchase additional annual leave
• Maximise your take home pay; with salary packaging, as well as opportunities to save with discounts at retailers across the country
• Fulfill your potential, with excellent career opportunities, a suite of development programs and a dedicated learning and development platform
• Feel you belong; with inclusive leave options, including paid parental, cultural and gender affirmation leave
• Thrive; with support for you and your family’s mental and physical health including a complete care and safety platform, unlimited Employee Assistance and access to a huge range of fitness facilities with Fitness Passport

About us

The Smith Family is a national children’s education charity with a vision of a world where every child has the opportunity to change their future, no matter their circumstances. We believe that education is one of the most powerful change agents, and we work with young Australians to overcome educational inequality caused by poverty – so they can thrive now and into their futures.

If you are passionate about what you do, committed to make a difference and this sounds like your next role, please click apply, we’d love to hear from you.

You may view the position description here.

Closing date: 28 April 2026

Due to the nature of this role, the successful candidate must be prepared to undertake a National Police Check and a Working with Children’s Check. We are an equal opportunity employer and are committed to principles of cultural diversity. Applications from people of Aboriginal and Torres Strait Islander descent are encouraged.