Infrastructure Architect & Service Delivery Lead

• Help young Australians to improve their long-term educational outcomes
• Permanent full-time position
• Based in Sydney CBD, with hybrid working arrangements 

The Smith Family is a national children’s education charity that works with children and young people experiencing poverty to overcome their circumstances and reach their full potential by providing holistic, long-term support for their education.

About the role

We’re seeking an Infrastructure Architect & Service Delivery Lead to shape and drive the next phase of our cloud and infrastructure environment. This role blends technical leadership with strong vendor and financial accountability  overseeing architecture across Azure, networks, and end-user platforms while ensuring services are secure, reliable and cost-effective.

Reporting to the Chief Trust & Security Officer, you will:

• Define infrastructure architecture and technical standards across cloud and hybrid platforms
• Lead service delivery across key vendors, holding them accountable to SLAs, costs, and outcomes
• Own end-to-end incident and escalation processes across infrastructure services
• Manage and optimise organisation-wide infrastructure and cloud spend
• Drive compliance, disaster recovery readiness, and operational governance
• Uplift internal capability through mentoring and setting clear delivery expectations

It’s a hands-on leadership role for someone who can think strategically but deliver with precision.
 

About You

You’re a technically strong infrastructure leader who thrives on making things work — faster, cleaner, and at the right cost You know how to hold vendors to account, engage stakeholders, and take ownership when it counts.  As well as passion for community, you will bring the following:

• 5+ years in infrastructure/cloud architecture or service delivery leadership roles (Azure preferred)
• Strong vendor management skills with a track record of driving performance and cost outcomes
• A clear approach to managing infrastructure budgets and aligning spend to business value
• Depth across networks, cloud, identity, and modern end-user technologies
• Confidence in leading engineers while influencing peers and execs alike
• Outcome-focused, unafraid to lead from the front, and ready to modernise infrastructure for mission impact

Our benefits

Employees are at the centre of The Smith Family’s values and operations. By joining our team, you can expect to:

• Find balance; with flexible work options and opportunities to purchase additional annual leave
• Maximise your take home pay; with salary packaging, as well as opportunities to save with discounts at retailers across the country
• Fulfill your potential, with excellent career opportunities, a suite of development programs and a dedicated learning and development platform
• Feel you belong; with inclusive leave options, including paid parental, cultural and gender affirmation leave
• Thrive; with support for you and your family’s mental and physical health including a complete care and safety platform, unlimited Employee Assistance and access to a huge range of fitness facilities with Fitness Passport.

About us

The Smith Family is a national children’s education charity with a vision of a world where every child has the opportunity to change their future, no matter their circumstances. We believe that education is one of the most powerful change agents, and we work with young Australians to overcome educational inequality caused by poverty – so they can thrive now and into their futures.

If you are passionate about what you do, committed to make a difference and this sounds like your next role, please click apply, we’d love to hear from you.  You may view the position description here.

Closing date: 27 July 2025

Due to the nature of this role, the successful candidate must be prepared to undertake a National Police Check and a Working with Children’s Check. We are an equal opportunity employer and are committed to principles of cultural diversity. Applications from people of Aboriginal and Torres Strait Islander descent are encouraged.