Customer Administration Coordinator

• Help young Australians to improve their long-term educational outcomes
• Temporary part-time position (24 hours per week) until September 2026
• Based in Sydney National Office, NSW

The Smith Family is a national children’s education charity that works with children and young people to overcome educational inequality caused by poverty – so they can thrive now and into their futures.

About the role

We are seeking a Customer Administration Coordinator to join a busy, high functioning team in the National Office. Reporting to the Team Leader, Customer Administration and working alongside dedicated, energised, and passionate team members, you will: 

• Process correspondence from Sponsors to Students
• Maintain accurate record keeping
• Cover reception when required
• Assist with administration enquiries
• Assist with the mail table, processing incoming and outgoing mail

About you

As well as passion for community, your background and skills could include:

• High level of Microsoft skills, especially excel
• Strong attention to detail and organisation skills
• Good general administration skills
• A collaborative attitude and able to work in a team as well as autonomously
• Excellent time management and adaptability in juggling priorites
• Effective communication and relationship building skills

Our benefits

Employees are at the centre of The Smith Family’s values and operations. By joining our team, you can expect to:

• Find balance; with flexible work options and opportunities to purchase additional annual leave
• Maximise your take home pay; with salary packaging, as well as opportunities to save with discounts at retailers across the country
• Fulfill your potential, with excellent career opportunities, a suite of development programs and a dedicated learning and development platform
• Feel you belong; with inclusive leave options, including paid parental, cultural and gender affirmation leave
• Thrive; with support for you and your family’s mental and physical health including a complete care and safety platform, unlimited Employee Assistance and access to a huge range of fitness facilities with Fitness Passport

About us

The Smith Family is a national children’s education charity with a vision of a world where every child has the opportunity to change their future, no matter their circumstances. We believe that education is one of the most powerful change agents, and we work with young Australians to overcome educational inequality caused by poverty – so they can thrive now and into their futures.

If you are passionate about what you do, committed to make a difference and this sounds like your next role, please click apply, we’d love to hear from you. You may view the position description here.

Closing date: 2 February 2026

Due to the nature of this role, the successful candidate must be prepared to undertake a National Police Check and a Working with Children’s Check. We are an equal opportunity employer and are committed to principles of cultural diversity. Applications from people of Aboriginal and Torres Strait Islander descent are encouraged.