User Experience Designer

• Help young Australians to improve their long-term educational outcomes
• Permanent full-time position, based in Sydney National Office, NSW
• Flexible working arrangements

The Smith Family is a national children’s education charity that works with children and young people experiencing poverty to overcome their circumstances and reach their full potential by providing holistic, long-term support for their education.

About the role

We are seeking a User Experience Designer to work as part of a multi-disciplinary scrum team to deliver outcomes for customers.  Reporting to the National Manager, Digital Marketing and working alongside dedicated, energised, and passionate team members, you will: 
 

• Actively participate in scrum ceremonies including sprint planning, stand-ups, reviews and retrospectives.
• Create and maintain the relevant user personas and customer journey maps.
• Create visual and interactive designs including prototypes, conceptual diagrams, site maps, interaction flows, storyboards, page/screen wire-frames, information architecture, etc.
• Participate in User Experience Community of Practice, including supporting shared ways of working, contributing to shared artifacts and design libraries, supporting User Experience colleagues as needed.
• Employ research and testing tools to gather consumer understanding to either inform or validate designs.

About you
 
As well as passion for community, you will bring the following: 

• Demonstrated experience of user centred design methodologies, usability principles and accessibility requirements.
• Ability to work autonomously in a squad environment
• Strong analytical and problem solving skills
• Good working knowledge of design and web software, e.g. Google Analytics, Mouseflow, Optimizely, AdobeXD, Optimal Workshop.
• Effective communication skills and ability to building and maintaining relationships across a wide range of stakeholders

Our benefits

Employees are at the centre of The Smith Family’s values and operations. By joining our team, you can expect to: 

• Find balance; with flexible work options and opportunities to purchase additional annual leave 
• Maximise your take home pay; with salary packaging, as well as opportunities to save with discounts at retailers across the country
• Fulfill your potential, with excellent career opportunities, a suite of development programs and a dedicated learning and development platform 
• Feel you belong; with inclusive leave options, including paid parental, cultural and gender affirmation leave
• Thrive; with support for you and your family’s mental and physical health with a complete care and safety platform with unlimited Employee Assistance.    

About us

The Smith Family is a national children’s education charity with a vision of a world where every child has the opportunity to change their future, no matter their circumstances. We believe that education is one of the most powerful change agents, and we work with young Australians to overcome educational inequality caused by poverty – so they can thrive now and into their futures.

If you are passionate about what you do, committed to make a difference and this sounds like your next role, please click apply, we’d love to hear from you. You may view the position description here.

Closing date: 22 November 2024
 
Due to the nature of this role, the successful candidate must be prepared to undertake a National Police Check and a Working with Children’s Check. We are an equal opportunity employer and are committed to principles of cultural diversity. Applications from people of Aboriginal and Torres Strait Islander descent are encouraged.