Team Leader, Program & Scholarship Administration

• Make a difference to young Australians through supporting their education
• Permanent full time position
• Based in Blacktown, NSW
   

The Smith Family is a children’s education charity that helps young Australians experiencing disadvantage to create better futures for themselves through harnessing the power of education.

We are seeking a Team Leader, Program & Scholarship Administration to join our organisation. Reporting to the Manager, Program and Scholarship Administration and working alongside dedicated, energised, and passionate team members, this role will manage, coordinate and oversee the effective delivery of a wide range of tasks supported by The Smith Family’s volunteers and team members whilst leading specialist area and participating in special projects and working groups to ensure effective delivery of programs.  
 
About our role
 
You will be responsible for:

• Direct management of a volunteer team (in-office and remote) and Program and Scholarship Administration Coordinator/s.
• Ensuring volunteer roster levels are sufficient to enable service delivery of activities to meet deadlines.
• Manage multiple operational tasks, projects and activities within the P&S Admin team.
• Support escalations and direct contact with families/program participants with complex or difficult issues.
• Management and review of tasks and processes including data manipulation, resource development/updating, accuracy checking.
• Ongoing develop, management and delivery of training materials to educate and engage volunteers and staff on administration processes.

About you
 
As well as passion for community, you will bring the following experience.  Please address the below criteria in your cover letter.

• Highly developed administration skills and proficient computer literacy; Advanced skills in MS Word, Excel, Outlook, PowerPoint and Web technologies. 
• Demonstrated experience in supervising a team.
• Highly developed organisational and project management skills
• Exceptional interpersonal communication skills, including facilitation skills
• Ability to engage with, support  and manage the contribution of volunteers sourced from a variety of backgrounds
• Excellent written and oral presentation skills
• Have or willing to obtain an employee Working With Children's Check

 
About our culture
 
The Smith Family has employees at the centre of its values and operations. We nurture a supportive and inclusive culture that enables people to achieve personal and professional goals, through collaboration and innovation. With a proven work-life balance, wellbeing and health are our top priorities. Enjoy many other benefits, such as tax concessions and flexible working arrangements.
 
If you are passionate about what you do, committed to make a difference and this sounds like your next role, please click apply, we’d love to hear from you. You may view the position description here. 
 
Closing date: 4 October 2024
 
Due to the nature of this role, the successful candidate must be prepared to undertake a National Police Check and a Working with Children’s Check. We are an equal opportunity employer and are committed to principles of cultural diversity. Applications from people of Aboriginal and Torres Strait Islander descent are encouraged.